ESI Motion’s Customer Service Philosophy


ESI Motion’s Customer Service Philosophy

Customer service has played an essential role in the philosophy and practice of ESI Motion since our very first days as a company. We are committed to excellence in every aspect of our business, and we will settle for nothing but the highest standard of customer service: we are committed to 100% customer satisfaction on every project we work on. Across all of our product lines and all the industries that we serve, we maintain a peerless commitment to our customers that has earned us recognition as an outstanding example of customer service dedication among Fortune 500 companies.

Six Sigma Customer Satisfaction

We are dedicated to settling for nothing but the best in customer service, and to achieve our goal of 100% customer satisfaction, we use the Six Sigma methodology in our customer service practice. Six Sigma offers us a framework for maximizing customer satisfaction through continuous improvement, helping us to eliminate lapses in customer satisfaction and ensure that every customer we serve is fully satisfied. Through careful methodology, consistent measurement, and continuous iteration and improvement, we seek to become world leaders in customer satisfaction.

Customer Service in All We Do

Customer service is not simply a division of our company: it is our state of mind. We strive to incorporate customer service into every aspect of our business, beginning in the design and ideation phase and carrying through to final delivery of the product. We focus on innovation and serving customer needs in our design process, helping us create elegant, effective solutions for each individual customer. Furthermore, we strive for zero defects in all of our products so that when you purchase a servo drive from ESI Motion, you can count on it to function at optimum capacity from the very first day in operation.

Contact Your Servo Drive Industry Leaders

ESI Motion’s servo drives are trusted in industries and applications ranging from high-pressure deep-sea drilling to Mars rovers, and we strive to create superior quality products in all of our servo drive lines. If you are interested in finding out more about our products or want to discuss how ESI Motion can optimize your next project, we encourage you to call us today at 800.823.3235 or reach out to us through our contact page.